Microsoft Business Users Can Claim Credits for Last Week's Outage

Microsoft business customers affected by last week's service outage may be entitled to partial credits on their next bills under Service Level Agreements, with claims due by December 31, 2026. The SLA promises at least 99.9 percent uptime for services like Exchange Online and Teams. An 18-hour outage equates to roughly 97.5 percent uptime, triggering a 50 percent service credit. Business users must file claims manually with detailed incident information, including outage codes and affected user counts. Individual and family plan subscribers are not covered by SLA guarantees, as consumer agreements offer refunds only at Microsoft's discretion. Microsoft has acknowledged the disruption but has not commented on the refund process.