Microsoft's Outlook outage fix fails, alternative solutions sought

Microsoft said its attempted fixes for the global Outlook outage are not working as expected and that it is seeking alternative solutions. The disruption has affected tens of thousands of users worldwide. The company stated on X that the changes applied to improve serviceability are not taking effect and that it is identifying alternate workstreams to increase capacity amid sustained traffic management imbalances. The outage, attributed to "elevated load" on infrastructure, also impacted Teams and Copilot, and spread to 74 countries within an hour. Microsoft has paused all deployments, moved traffic off affected infrastructure, and restarted servers to restore service. Downdetector reported the outage affected users across the Americas, Europe, Asia, and Africa, with thousands also reporting issues with Teams and Copilot.