Microsoft Outage Disrupts IndiGo and Akasa Air Email Support

timesnownews.com —

A global Microsoft service outage disrupted email support for Indian airlines IndiGo and Akasa Air, prompting both to issue passenger advisories and offer alternative assistance channels. IndiGo directed passengers needing urgent help to its AI-powered assistant 6E Skai via its website or app, while Akasa Air provided a 24-hour helpline number. Air India Express said its operations and communication channels remained unaffected, having rerouted emails temporarily. The outage affected Microsoft platforms including Outlook, Teams, and Microsoft 365, with Downdetector recording nearly 130,000 reports of issues. Separately, Delhi Airport issued an advisory warning of potential SpiceJet flight disruptions due to operational challenges.


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