Microsoft apologizes for global Microsoft 365 outage, rules out cyberattack

Microsoft has issued a formal statement expressing regret over a global Microsoft 365 outage that began Thursday, Nov. 13, and continued into Friday, affecting services like Outlook, Teams, and Copilot. The company confirmed the disruption was not caused by a cyberattack. Microsoft reported encouraging recovery progress, with service availability and email delivery improving across affected infrastructure. Executive Charles Lamanna acknowledged customer reliance on the services and said teams are reviewing the cause to prevent future issues. Despite recovery efforts, the company's Service Health Status page still listed ongoing "service degradation" for Microsoft 365 and consumer products. Microsoft ruled out malicious activity in an update, while the story remains developing.