Microsoft apologises for global outage; cites network expansion issue, not AI

Microsoft has apologised for a global outage lasting roughly 24 hours that disrupted services including Teams, Outlook, and Copilot AI, impacting government agencies worldwide. The company expressed sincere regret for the difficulties caused to customers. Microsoft confirmed the disruption was not caused by a cyberattack or issues related to AI agents. Instead, the company attributed the failure to a technical problem connected to a previously implemented network capacity expansion. The company has not yet provided a timeline for the full restoration of all services. It stated that services are being restored and stabilised, while dismissing speculation about malicious activity as the root cause.