Microsoft outage disrupts Air India, Akasa, IndiGo customer support channels

A global Microsoft service disruption has impacted customer communication channels at Indian airlines IndiGo and Akasa Air, prompting advisories for passengers to use alternative support options. Air India reported its operations and communications remain unaffected. IndiGo said its email support is impacted and it may not receive customer emails, directing urgent requests to its AI-powered service 6E Skai. Akasa Air reported delays in email support and advised contacting its 24/7 Akasa Care Centre or social media channels for immediate help. Air India temporarily rerouted its emails to ensure uninterrupted service and is responding within its usual 24-hour timeline. The outage, which has lasted over 15 hours, stems from a core process on affected servers becoming overwhelmed, according to Microsoft.