Microsoft reports recovery progress after global outage hits Outlook and Teams

Microsoft reports encouraging recovery progress after a global outage affecting Outlook, Teams, and other services, which began Thursday afternoon and remains unresolved after 19 hours. The company says service availability and email delivery are improving across affected Microsoft 365 infrastructure, though some users may still face intermittent issues. In a 7:09 a.m. ET statement, Microsoft said it is prioritizing recovery for remaining affected environments and reducing email queues, with a 48-hour email timeout window extended to protect delayed messages. Internet analysis firm Kentik shows traffic is returning but has not yet reached normal levels.