Microsoft outage disrupts Kenyan banks, insurers, and government services

A global Microsoft outage disrupted email and communication services for Kenyan banks, insurers, Saccos, and government agencies, delaying customer interactions and insurance claims processing. The disruption began late Thursday, affecting Microsoft Teams, SharePoint, Copilot, OneDrive, and Office for the web. Microsoft attributed the issue to elevated infrastructure load and said fixes had not worked as expected, with no timeline for full restoration. By Friday afternoon, Downdetector still reported problems in Kenya. The outage also impacted OpenAI and Anthropic services, adding to a series of Microsoft disruptions over the past year, including incidents in October 2025 and September 2026.