Quebec health agency says patient care unaffected by Microsoft outage

Quebec’s health agency said Friday there is no indication patient care has been affected by a global Microsoft outage that began Thursday. Santé Québec confirmed services remain operational despite potential impacts on scheduling and communications. Santé Québec said the outage could have affected appointment scheduling and the delivery of results and prescriptions, but emergency plans were implemented quickly. The agency noted most patient communications are not conducted by email, with telephone remaining the preferred contact method. Microsoft reported broad recovery and stability across its services Friday morning. The CHUM confirmed all Microsoft 365 services are back online, though appointment request processing may face slight delays. The Jewish General Hospital had not provided an update as of Friday morning.