How to claim Microsoft 365 outage credits through your provider

Microsoft 365 outage service credits exist, but businesses buying through a Cloud Solution Provider claim them via that provider, for the affected service only, prorated by outage length. Only CSP direct and indirect providers can file SLA credit requests, not indirect resellers or end customers. Credits are prorated based on the affected service and downtime duration, with Azure and other services having separate filing deadlines. Requests require the customer's tenant GUID, outage ID, and email address. The outage ID is found in the Microsoft 365 admin center. Advisory incidents are treated separately from outages, and approved requests yield a credit, not a cash refund.