Microsoft outage disrupts Outlook for over 120,000 users in the Americas

A widespread outage hit Microsoft platforms including Outlook on Thursday, affecting over 120,000 users who reported problems accessing their email accounts. Many users could not send or receive emails or faced delays, with thousands also reporting issues with Teams, Copilot, and Microsoft 365 services. Microsoft said it was investigating and aware of connectivity errors with Exchange Online mailboxes in the Americas. Microsoft attributed the issue to elevated load on its infrastructure and began redistributing traffic to balance it. Earlier, it said it had restored Teams problems in North America, though some users still reported issues.