Can You Claim Compensation from Microsoft After the Outlook Outage?

Microsoft's Outlook and Microsoft 365 outage on November 12-13 disrupted businesses and public services globally, prompting questions about compensation for affected users. The company's contracts typically limit remedies to service credits, not cash refunds. Microsoft's commercial agreements exclude broader financial compensation for operational losses, with credits applying only to the proportional cost of the failed service. In Brazil, small businesses protected by the Consumer Defense Code may contest these limits, while large companies face contractual restrictions. The outage, caused by a technical network issue and not a cyberattack, affected an estimated 430 million users across 70 countries. Brazil's National Justice Council suspended legal deadlines, and a Canadian law firm is investigating a potential class action.