Zomato prioritizes customer experience, ending 15-minute delivery

Zomato is discontinuing its 15-minute food delivery services, Quick and Everyday, prioritizing customer experience over speed due to infrastructure limitations. The company's net profit has declined by 78 percent. The decision, announced by CEO Deepinder Goyal, follows the services' launch just four months ago. Zomato cited insufficient demand and profitability concerns, particularly given India's current restaurant density and kitchen infrastructure. The move coincides with a quarterly earnings report showing a significant profit decline despite revenue growth. The company's focus shifts to improving customer satisfaction in a challenging quick-commerce market.