Zepto adds hidden fees to COD orders

news18.com

Zepto is facing backlash for allegedly adding undisclosed "cash handling fees" on cash-on-delivery orders, sparking accusations of deceptive practices. A Bengaluru customer highlighted that the quick commerce app defaults to a COD payment option, which then incurs a hidden Rs 15+GST fee not clearly displayed before ordering. The fee appears in the invoice only after delivery, leading customers to call the practice "outright cheating" and a textbook unfair trade practice.


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Zepto adds hidden fees to COD orders | News Minimalist