Utilita will pay UK customers for discount failure

independent.co.uk

A UK energy provider, Utilita, will compensate thousands of customers with £150 each for failing to deliver a mandatory discount on time. This follows an Ofgem investigation. The energy firm, which serves around 800,000 customers, did not make Warm Home Discount payments to 4,000 customers between 2023 and 2024 due to an internal error. The total compensation will be £277,000. Ofgem's report also revealed seven other suppliers failed to make the payments on time. The Warm Home Discount provides £150 annually to low-income households, administered by Ofgem.


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Utilita will pay UK customers for discount failure | News Minimalist