Toggle Auto Insurance offers low rates but struggles with customer service in 14 states

Toggle Auto Insurance, previously known as 21st Century Insurance, now operates under the Farmers Insurance brand. It offers car insurance in 14 states, providing competitive rates but facing criticism for poor customer service and a high number of complaints. The company provides standard coverage options, including collision and comprehensive insurance, along with discounts for good drivers and students. However, it has more than eight times the average number of customer complaints, according to industry reports. Toggle's online purchasing process allows customers to manage their policies without agent interaction. Despite its low rates, customer satisfaction ratings are low, with average scores of 2.8 on Wallethub and 2.3 on Yelp.