StockX buyer reports damaged trainers, prompting consumer warning

A warning has been issued to sneaker buyers on StockX after a customer reported a disappointing experience with a purchase. A shopper's £300 Bathing Ape trainers, bought from the online reseller, showed signs of damage shortly after purchase, leading to a dispute. StockX initially offered a small voucher or cash refund, citing the shoes' age and "used" condition. The customer, dissatisfied with StockX's response, contacted a national newspaper, which then intervened. The shoes, released in 2020, were deemed ineligible for a full refund due to potential age-related damage, according to StockX's policy. The company's disclaimer notes that older footwear may have durability issues. Following the newspaper's involvement, StockX agreed to a full refund as a "one-time exception." Consumer experts advise checking for buyer protection policies on resale sites before purchasing.