SSA requires in-person appointments for identity verification

The Social Security Administration (SSA) is introducing new identity verification rules to improve security and help prevent fraud. Starting March 31, 2025, individuals who need to apply for benefits, change direct deposit information, or make other updates must meet these stricter requirements. If someone cannot use the online my Social Security platform, they will need to visit a local office in person. To avoid long wait times, the SSA recommends making an appointment by calling +1 800-772-1213. For those who are deaf or hard of hearing, they can call TTY +1 800-325-0778. While some services can still be completed online, like applying for benefits or replacing a Social Security card, certain changes still require an in-person visit. This includes changing your name or direct deposit information if these tasks cannot be done online. During this transition, SSA employees are receiving training on the new policies. Visitors will need to bring valid identification. For those making claims over the phone, they must verify their identity in person before their claim is completed. The SSA is also introducing a new tool for instant bank verification to prevent fraudulent changes to direct deposits. The agency encourages online usage of the my Social Security account whenever possible but emphasizes that scheduling an appointment can lead to a quicker and smoother experience for those visiting in person. Overall, this initiative intends to make identity verification more secure and efficient for all users.