Prudential Life Insurance launches new policies but faces customer service challenges

Prudential Life Insurance offers a variety of policies, including term, universal, and indexed universal life insurance. New options include a unique indexed variable universal policy that links cash value growth to market indices. However, customer service issues persist, with many complaints about long wait times and difficulty reaching agents. The company provides no-exam term life insurance and burial policies for applicants aged 50 to 85. While Prudential's rates are generally higher than the industry average, its policies are designed for those seeking long-term financial planning. Negative customer reviews highlight challenges in claims processing and agent accessibility. Despite its strong financial ratings, Prudential ranks low in customer satisfaction compared to competitors. The company aims to improve its reputation while offering a range of products that may appeal to younger buyers and those with stable incomes.