Ottawa targets 100 days to fix CRA delays

Finance Minister François-Philippe Champagne has set a 100-day deadline to resolve service delays and issues at the Canada Revenue Agency. Champagne acknowledged the CRA is not meeting public expectations, citing complaints about call centre wait times. He has directed the agency to implement concrete solutions, potentially including staff adjustments and enhanced digital services. This initiative follows significant job losses at the CRA, with the Union of Taxation Employees warning of further service degradation if planned public service cuts proceed.