Indian tech teams drive modernization at 164-year-old Guardian Life Insurance

Guardian Life Insurance Company, a 164-year-old firm, is modernizing its operations with a focus on technology and innovation. The company is expanding its presence in India, where it employs around 2,500 people, half of whom work in engineering. The India office plays a crucial role in digitizing Guardian's legacy systems, including converting old records into electronic formats. This modernization aims to improve policy management and customer service, addressing challenges posed by the company's long history. Guardian is also leveraging artificial intelligence to enhance underwriting processes and customer engagement. The goal is to streamline operations and cater to younger policyholders who prefer digital interactions, moving away from traditional broker reliance.