iFood uses AI to personalize orders and improve customer service

correiobraziliense.com.br (Portuguese)

iFood launched Ailo, an AI assistant for order personalization via WhatsApp, and its proprietary Large Commerce Model (LCM). Ailo handles subjective commands and operates on WhatsApp, increasing conversion rates by 48% and reducing order completion time by 33%. LCM uses billions of interactions to interpret consumer intent, costing 60 times less than conventional models. The company also showcased drone delivery tests in Sergipe and an autonomous robot named ADA for restaurant-to-delivery person transfers.


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iFood uses AI to personalize orders and improve customer service | News Minimalist