Home Depot to investigate heater order cancellation during Texas cold snap

A Home Depot customer in Texas reported that her heater order was canceled during a cold snap, leaving her without heat. She claimed the vendor contradicted Home Depot's explanation, stating they had plenty of heaters available. Home Depot acknowledged the issue on social media and promised to investigate. The customer expressed frustration over the company's handling of the situation, citing a possible technical error in their system. This incident highlights ongoing customer complaints about Home Depot's service, particularly regarding order fulfillment and return policies. The company has faced criticism for its responses to customer issues in the past.