FACUA: Movistar outage victims deserve compensation in Spain

Spanish consumer rights group FACUA reminds users affected by a Movistar internet and phone outage of their right to compensation. The outage impacted multiple regions and emergency services. The service disruption, caused by network updates, affected various regions and emergency services. FACUA clarified that users can claim compensation based on the outage duration and service type. Compensation amounts are calculated based on the monthly service fee and outage duration, as outlined in Spanish law. Automatic compensation applies if the outage lasts over six hours between 8 AM and 10 PM.