eHealth's AI guides seniors to right Medicare programs

chicagotribune.com

eHealth is using AI, named "Alice," to guide seniors through Medicare program choices, improving customer service by connecting them with the right licensed agents. Alice, an AI agent, asks relevant questions to direct callers to the appropriate licensed insurance agent, offering a more efficient and user-friendly experience than traditional call centers. This AI is trained to be patient and sympathetic. This innovation aims to streamline the process of finding Medicare plans, potentially replacing or supplementing human agents in initial customer interactions. The author encourages readers to listen to a demo of Alice.


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eHealth's AI guides seniors to right Medicare programs | News Minimalist