Chick-fil-A leads fast food chains in customer service ranking while Taco Bell scores lowest

A recent report ranked fast food chains based on customer service, highlighting the importance of speed, accuracy, and friendliness. Chick-fil-A topped the list with a 95% satisfaction rating, while Taco Bell scored the lowest at 77%. The survey included 10 major chains across 165 U.S. locations, focusing on customer experiences during peak meal times. Other chains like Raising Cane’s and Arby’s also performed well, with ratings of 88% and 82%, respectively. Taco Bell is testing AI technology to enhance service, as many chains now prioritize hospitality alongside quick service. McDonald's, Burger King, and KFC all received a 77% rating for friendly service.