Checkout app glitch causes long wait at Paramus BJ's

A shopper at BJ’s Wholesale in Paramus, New Jersey, abandoned her full cart after waiting 40 minutes in line due to a glitch in the store's checkout app. She attempted to use the express pay self-checkout, but her experience was frustrating. On social media, she shared her ordeal, saying she walked out because the app was not functioning properly. Although the app eventually worked, it kicked her off after she scanned 30 items. She expressed her dissatisfaction with BJ’s response, which suggested reinstalling the app or using their website. The shopper claimed she had already tried reinstalling the app while in the store. She noted that the regular checkout lines were also slow, with only a few staff members available. This led to long waits and overcrowding, a situation exacerbated by reduced staffing at many retailers to cut costs. BJ’s acknowledged the issue in their response, explaining the app has a limit on the number of items and suggesting that customers with larger transactions may need to use traditional registers. It remains unclear how many items were in the shopper's cart or the total cost, and whether she continued her conversation with BJ’s privately.