Britain's largest bailiff firm refunds overcharged fees

Britain's largest bailiff firm, Marston Holdings, is refunding customers after overcharging enforcement fees on unpaid debts. The company admitted to an error where multiple fees were incorrectly applied to individuals' debts, primarily related to road traffic penalties. The oversight body for bailiffs called the behavior unacceptable. Marston Holdings is conducting a three-year review of cases and has issued refunds with interest to affected individuals. Transport for London is reviewing its contract with the firm.