BJ's customer upset over store layout changes

A shopper at BJ's Wholesale has expressed extreme frustration with the store's new layout. The customer took to social media to complain, saying they plan to switch to Costco, a major competitor. They criticized the decision-makers at BJ's corporate office for the layout change. The company responded quickly to the complaint, apologizing for the inconvenience. A spokesperson urged the shopper to send a direct message for further assistance. This isn't the first complaint BJ's has received recently. Last month, another customer was upset about the lack of shopping carts at a store in Kearny, New Jersey. They reported having to search outside in cold weather for a cart, along with observations of low stock on items. In another case, a shopper in Ohio couldn't find several essential groceries at BJ's, stating the store was falling behind its rivals. BJ's again responded to the complaint, noting it would pass the information to their team for review. BJ's Wholesale is a members-only retail chain that competes with Costco in the wholesale market.