Best Buy faces backlash over $120 restocking fee

A shopper named Adrian expressed his anger towards Best Buy after being charged a $120 restocking fee when he tried to return an $800 item. Adrian has been a loyal customer for over ten years, but he feels Best Buy's new policy has lost his business. He took to social media to share his frustration, stating he hoped the company was prepared to lose a long-time customer over the issue. Best Buy's restocking fee applies to all customers, not just new ones. The store's policy is designed to cover costs when items are returned, especially if they are damaged. In response to Adrian's complaint, Best Buy mentioned that they would reach out to him, but it is not likely they will change their policy based on individual customer loyalty. Adrian's case is not isolated. Another customer in Florida reported frustration after waiting 15 minutes for assistance in the store and ultimately left without making a purchase. Similar experiences have been shared by other customers who felt ignored while searching for products in the store. Best Buy has yet to comment on these separate incidents. Customers are encouraged to report any pricing errors or service issues to store employees or managers for resolution.