Why people ignore helpful tools like checklists

Helpful behaviors like checklists are often ignored, creating a "second-order intention-behavior gap." This occurs when people fail to use tools designed to make tasks easier. Reasons for this gap include insufficient or delayed rewards for using these tools, and negative feelings associated with the extra effort or perceived loss of autonomy. Distractions and stress further exacerbate the problem. To overcome this, external support and environmental changes are more effective than relying on willpower. Placing reminders directly at the point of performance makes it easier to follow helpful behaviors.