Virgin Media fined £28 million for blocking customer contract cancellations

Virgin Media has been fined £28 million by Ofcom for hindering customers trying to cancel contracts. The penalty stems from millions of calls mishandled over nearly three years, employing tactics like call-dropping and excessive holds to prevent cancellations and retain customers. The fine, reduced due to Virgin Media's admission and settlement, is Ofcom's largest under consumer protection rules, highlighting a commitment to safeguarding consumer interests.