Target faces customer backlash over new security policy limiting access to items
Target is facing backlash from customers over a new policy that locks certain items in cabinets to prevent theft. Shoppers must wait for staff to retrieve these items, which many find frustrating and time-consuming. Customers have expressed their dissatisfaction on social media, with some stating that the experience has "completely destroyed" their enjoyment of shopping. Target's CEO acknowledged the issue but emphasized the need for security measures to keep stores open. In addition to locked items, Target has also implemented changes to self-checkout policies, limiting the number of items customers can purchase. Similar measures have been adopted by other retailers like CVS and Walmart, leading to widespread criticism.