T-Mobile CEO outlines vision for future connectivity and technology leadership

T-Mobile US has transformed from a struggling carrier in 2012 to a major player with a market cap over $200 billion. The company’s success is attributed to its rebranding as the “un-carrier” and its merger with Sprint, enhancing its 5G capabilities. CEO Mike Sievert emphasizes T-Mobile's shift towards becoming a technology leader, focusing on AI to improve connectivity. The company aims to optimize its network in real-time and reduce customer service interactions by 75% over three years, leveraging advanced data analysis. T-Mobile is also exploring innovative services, such as direct-to-cell connections with SpaceX and dedicated 5G for first responders. Sievert believes these advancements will redefine customer experiences and solidify T-Mobile's position in the evolving telecommunications landscape.