Survey shows 57% of UK businesses regret software purchases in last 18 months

itpro.com February 5, 2025, 01:01 PM UTC

A recent survey by Capterra revealed that 57% of UK businesses regret at least one software purchase made in the last 18 months. Many regretful buyers wished they had better defined their goals and outcomes before purchasing. Successful buyers typically kept their initial software options limited, with nearly 75% choosing between one and four options. They also valued product trials and expert advice, which helped them make informed decisions. Challenges for buyers included complex software and onboarding issues. Poor choices led to increased costs and reduced productivity for many, highlighting the importance of thorough research and clear communication in the buying process.


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