Space NK resolves dispute after customer receives only one of two Victoria Beckham perfumes

A customer received only one of two expensive Victoria Beckham perfumes ordered from Space NK, with the retailer initially refusing to resolve the issue. The customer provided photographic evidence and noted a discrepancy in package weight, suggesting the item was lost during transit or packing. Consumer rights experts stated the retailer is responsible for safe delivery. Following intervention, Space NK apologized, refunded the missing perfume, and sent a replacement, resolving the dispute.