Shopper calls for Kroger to restore traditional checkout lanes amid self-checkout frustrations

A shopper has criticized Kroger's self-checkout system, urging the company to return to traditional checkout lanes. They expressed concerns that customers may leave if Kroger does not prioritize service over profit. Kroger has been expanding its self-checkout options, including AI technology to monitor scanning. However, complaints have increased about the lack of staffed checkout lanes, with some customers reporting long waits and no cashiers available. Kroger is also facing legal issues after its proposed merger with Albertsons fell through. Albertsons claims Kroger violated their agreement by not addressing regulatory concerns, leading to ongoing legal disputes.