New York University researchers find low adoption of AI for patient messages in healthcare

medicalxpress.com

New research shows generative AI can assist healthcare providers with patient messages, but adoption remains low. A study observed over 55,000 patient messages, finding AI drafts were used in 19.4% of cases, slightly reducing response times. Providers' hesitancy stems from workflow misalignment and the cognitive load of reviewing AI output, suggesting a need for tailored AI implementation.


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