New England pizzerias adopt AI answering systems, facing customer resistance

AI answering systems are being adopted by New England pizzerias to manage calls and orders, but some customers are unhappy with the change. These AI systems help restaurants cut costs and staff amid rising expenses and labor shortages, though customers report frustration with the automated service and difficulty reaching humans. While some customers prefer human interaction, restaurant owners argue AI improves efficiency and revenue, with experts predicting wider acceptance as the technology advances.