Most UK software buyers regret purchases due to hidden costs and complexity, study finds

A recent study by Capterra reveals that over half of UK software buyers regret their purchases, primarily due to hidden costs. 57% of buyers reported dissatisfaction, with 34% citing unexpected expenses as a major issue. Other common complaints include software complexity and difficulties with training, each affecting 30% of regretful buyers. Additionally, 29% faced compatibility issues, while 28% struggled with slow setup. To improve future purchases, buyers suggest better goal clarification and stakeholder communication. Successful buyers tend to conduct more research and trial products before buying, highlighting the importance of thorough evaluation in software decisions.