India's e-commerce and quick commerce must clearly disclose delivery and handling charges

timesnownews.com

An investigation by Times Now Digital found base prices are often similar but delivery and handling charges differ without explanation. Zepto was fined 700,000 rupees by regulator CCPA for drip pricing and automatic membership fees, practices experts say violate consumer-protection rules. India's 2023 Dark Patterns rules list 13 deceptive designs, including false urgency and subscription traps. Legal experts stress clear pricing is a statutory consumer right, especially for medicines and healthcare products.


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India's e-commerce and quick commerce must clearly disclose delivery and handling charges | News Minimalist