IAG uses mobile satellite technology for Cyclone Alfred recovery

IAG, Australia’s largest general insurer, is using advanced technology to help communities recover from extreme weather events like Cyclone Alfred. A new mobile satellite system, which fits in a briefcase, is enabling field teams to provide quicker support to customers affected by disasters. During Cyclone Alfred, widespread power outages and infrastructure damage left many people cut off from essential services. This hindered their ability to seek help or file insurance claims. IAG's Major Event Team coordinates a fast response to assist communities in distress. To improve service, IAG partnered with Optus to implement portable Starlink micro terminals. These satellite internet devices allow insurance assessors to file damage reports and communicate in real time, even in areas lacking traditional connectivity. The new technology has already shown promising results. Mobile claims centers were established in convenient locations, providing internet access and support for customers needing help with their insurance claims. IAG aims to ensure timely recovery assistance amid ongoing challenges from extreme weather events.