Garanti BBVA's AI assistant Ugi celebrates a decade of transforming banking

bbva.com

Garanti BBVA's AI assistant Ugi marks its 10th anniversary, handling over 6.4 million monthly interactions and supporting more than 300 banking transactions. Launched in 2016, Ugi evolved from a rule-based chatbot to an LLM-based AI platform, enabling personalized, conversational banking and transforming customer experience. Ugi's integration with banking systems allows text and voice interaction, anticipating needs and guiding users toward digital services, making banking more personalized.


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