First Nations artist speaks out after alleged mistreatment by Optus in sales practices lawsuit

First Nations artist Jacinta Numina-Waugh has spoken out about her alleged mistreatment by Optus, claiming she was pressured into signing a costly mobile phone plan she could not afford. This situation has left her feeling scared and vulnerable. Optus is facing a lawsuit from the Australian Competition and Consumer Commission (ACCC) for allegedly engaging in unconscionable sales practices, particularly targeting vulnerable customers, including Indigenous Australians. The ACCC claims Optus sold unnecessary services to many consumers. In response to the allegations, Optus has waived Numina-Waugh's debt and removed negative marks from her credit file but has not agreed to compensation. The company stated it is taking steps to improve customer support and has terminated staff involved in the misconduct.