Equitable Life Insurance offers term and universal policies but faces customer satisfaction challenges

Equitable Life Insurance, rebranded in 2020, offers term and universal life insurance products but lacks whole life options. Its term policies last up to 20 years, shorter than some competitors, and require agent assistance for purchase. Customer satisfaction ratings for Equitable are low, ranking 19th out of 21 in JD Power's survey. The company has received negative reviews regarding claims processing and customer service, despite a low complaint index indicating fewer issues than expected. Equitable provides various life insurance options, including no-exam policies and investment-linked plans. However, it does not offer online quotes, which may limit accessibility for some potential customers.