Emma Sleep faces delivery delays and customer complaints over missing orders

Emma Sleep is facing significant customer complaints due to delays in mattress deliveries and poor customer service. Many customers report missing orders and difficulty reaching support, with nearly a quarter of its 50,000 TrustPilot reviews being one-star ratings. The company attributes these issues to supply chain problems and a recent move to a new warehouse. Emma has acknowledged the surge in demand and apologized for the inconvenience, stating it is working on solutions to improve service. In addition to these challenges, Emma has ceased operations in several European countries and laid off about 200 employees, which is 18% of its workforce.