Don Carlos Lee Gibson Jr.'s 'The Stewardship Standard' redefines hospitality for private clubs

manilatimes.net

Don Carlos Lee Gibson Jr. has published The Stewardship Standard, arguing private clubs should treat hospitality as an operating system, not customer service. The book targets club executives, general managers, and board members, drawing on Gibson's golf and resort leadership. It distinguishes customer service, hospitality, and stewardship as three levels, with eight operational modules. Gibson currently manages Marietta Motors and Westfall Towing and previously led operations for National Golf Management Group. The book is available on Amazon.


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Don Carlos Lee Gibson Jr.'s 'The Stewardship Standard' redefines hospitality for private clubs | News Minimalist