DefShop delays customer refunds

Consumer advocates warn of DefShop for delayed refunds. Many customers are waiting months for their money after returning items. Over 700 complaints were filed against DefShop between January and July 2025, with a significant increase in June and July. Eighty-three percent of complaints concern contract termination issues, and 52% of customers are awaiting refunds despite timely returns. DefShop often fails to respond to customer inquiries. Consumers are advised to document returns and seek assistance from consumer protection agencies if refunds are not processed.