Consumer forum upholds ruling against SBI Card for customer overcharge in Telangana

The Telangana State Consumer Disputes Redressal Commission upheld a ruling against SBI Card for overcharging a customer, Abdul Khader. The commission dismissed SBI's appeal and confirmed a previous order requiring the bank to pay ₹15,000 plus costs. Khader alleged that SBI improperly changed his payment plan from six to twelve monthly installments and auto-debited ₹7,979 from his account without notice. The district commission had previously ruled in his favor, citing SBI's deficiency in service. SBI argued that the changes were communicated through e-statements and that the auto-debit was necessary. However, the TGSCDRC found SBI failed to provide adequate evidence to support its claims, reinforcing the decision in favor of Khader.