Consumer commission orders Asics to refund Rs 6,499 and pay Rs 10,000 compensation for defective running shoes

Asics must refund a customer Rs 6,499 and pay Rs 10,000 compensation for defective running shoes. A consumer commission found Asics guilty of deficiency in service after the shoe sole separated from the heel within a month of purchase. The company's defense of no manufacturing defect was rejected. The commission emphasized consumers' right to durable, quality products, ordering the refund with interest and compensation for harassment and litigation costs.